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Frequently Asked Questions

• What do I need to collect a Thrifty hire vehicle?

  When collecting your Thrifty vehicle, please bring the following with you:

  • Booking confirmation number
  • Valid driver's license
  • Credit card

  For more information, please refer to our Rental Requirements and Qualifications here.

• Will a deposit be required upon collecting my vehicle?

  We typically reserve an amount on your credit card (or take a deposit) at least equal to the estimated charges plus a security bond (amount is shown on your Rental Agreement). This reserved amount may be released (or deposit refunded) on return of the vehicle following payment of the rental charges.

  Please be advised we do not accept cash deposits or bonds.

• Can you guarantee the make and model of the vehicle I want to book?

  Most of our vehicles are subject to availability. This means that we can't guarantee the make or model of the vehicle, as we often have varying models within the same category.

• Can I extend the rental duration?

  Yes. If you need to extend your rental duration, please contact reservations on 1300 367 227

  Any request for extension is subject to vehicle availability and successful advance payment to cover the extension period.